Friday

8:00 am

Night shift still trying to replace power supply in HR server. Told them it worked fine before I left.

9:00 am

Marvin still not here. Decide I might start answering these calls myself. Unforward phones from Mailroom.

9:02 am

Yep. A user call. Users in Des Moines can't replicate. Me and the Oiuji board determine it's sunspots. Tell them to call Telecommunications.

9:30 am

Good God, another user! They're like ants. Says he's in San Diego and can't replicate with Des Moines. Tell him it's sunspots, but with a two-hour difference. Suggest he reset the time on the server back two hours.

10:17 am

Pensacola calls. Says they can't route mail to San Diego. Tell them to set server ahead three hours.

11:00 am

E-mail from corporate says for everybody to quit resetting the time on their servers. I change the date stamp and forward it to Milwaukee.

11:20 am

Finish @CoffeeMake macro. Put phone back on hook.

11:23 am

Milwaukee calls, asks what day it is.

11:25 am

Support manager stops by to say Marvin called in to quit. "So hard to get good help..." I respond. Support manager says he has appointment with orthopaedic doctor this afternoon, and asks if I mind sitting in on the weekly department head meeting for him. "No problem!"

11:30 am

Call Louie and tell him opportunity knocks and he's invited to a meeting this afternoon. "Yeah, sure. You can bring your snuff" I tell him.

12:00 am

Lunch.

1:00 pm

Start full backups on UNIX server. Route them to device NULL to make them fast.

1:03 pm

Full weekly backups done. I love modern technology!

2:30 pm

Look in support manager's contact management database. Cancel 2:45pm appointment for him. He really should be at home resting, you know.

2:39 pm

New user calls. Says want to learn how to create a connection document. Tell them to run connection document utility CTRL-ALT-DEL. Says PC rebooted. Tell them to call microsupport.

2:50 pm

Support manager calls to say mix-up at doctor's office means appointment cancelled. Says he's just going to go on home. Ask him if he's seen corporate Web page lately.

3:00 pm

Another (novice) user calls. Says periodic macro not working. Suggest they place @DeleteDocument at end of formula. Promise to send them document addendum which says so.

4:00 pm

Finish changing foreground colour in all documents to white. Also set point size to "2" in help databases.

4:30 pm

User calls to say they can't see anything in documents. Tell them to go to view, do a "Edit -- Select All", hit delete key, and then refresh. Promise to send them document addendum which says so.

4:45 pm

Another user calls. Says they can't read help documents. Tell them I'll fix it. Hang up. Change font to Wingdings.

4:58 pm

Plug coffee maker into Ethernet hub to see what happens. Not (too) much.

5:00 pm

Night shift shows up. Tell that the hub is acting funny and to have a good weekend.