Wednesday

8:30 am

Irate user calls to say chipset has nothing to do with fonts on form. Tell them Of course, they should have been checking "Bitset," not "chipset." Sheepish user apologises and hangs up.

9:10am

Support manager, with foot in cast, returns to office. Schedules 10:00am meeting with me. User calls and wants to talk to support manager about terrible help at support desk. Tell them manager about to go into meeting. Sometimes life hands you material...

10:00 am

Call Louie in janitorial services to cover for me. Go to support manager's office. He says he can't dismiss me but can suggest several lateral career moves. Most involve farm implements in third-world countries with moderate to heavy political turmoil. By and by, I ask if he's aware of new bug which takes full-text indexed random e-mail databases and puts all references to furry handcuffs and Bambi Boomer in Marketing on the corporate Web page. Meeting is adjourned as he reaches for keyboard, Web browser, and Tums.

10:30 am

Tell Louie he's doing great job. Offer to show him mainframe corporate PBX system sometime.

11:00 am

Lunch.

4:55 pm

Return from lunch.

5:00 pm

Shift change; Going home.